Losing VIP status at wildz can be confusing, especially when cashback, personal service or priority handling no longer appears in your account. The first step is to separate a genuine Loyalty+ change from an ordinary rewards issue, a verification request or a temporary account restriction. Keep your account details together https://tattoomachine.co.nz/ while you check the following points and contact the operator with clear questions.
Confirm which wildz reward has changed
Wildz has more than one reward system, and they do not provide the same benefits. Levelz is based on eligible play and can unlock free spins through a progress bar. Loyalty+ is separate: it is a private, invitation-only club with a dedicated manager, weekly cashback and selected personal benefits.
Check Loyalty+ rather than Levelz
If your Levelz progress or free spins remain visible, that does not prove that Loyalty+ membership is active. The two programmes operate independently. A missing VIP page, cashback entitlement or dedicated contact is more relevant than a change to your ordinary rewards progress.
Review recent account activity
Before contacting support, review your recent activity in My Account. Look for account changes, completed verification requests, bonus forfeitures, responsible-gaming settings and messages about eligibility. VIP decisions can involve account status and net-loss calculations, not simply the amount you have deposited.
The published Loyalty+ cashback rules use a specific weekly calculation. They consider real and bonus bets, wins, granted bonuses, jackpot contributions and forfeited or expired bonuses. The measurement period runs from Friday 00:00 to Thursday 23:59:59 UTC.
Understand the cashback position
Weekly Loyalty+ cashback ranges from 10% to 20%, increasing by two percentage points for each NZ$2,000 in net losses, with a NZ$20 rate cap. At least NZ$15 must be due before credit, and the amount is rounded down to whole currency units. Cashback is paid as bonus money with 1× wagering.
| Point to check | Published rule |
|---|---|
| Starting cashback rate | 10% |
| Rate increase | 2 percentage points per NZ$2,000 in net losses |
| Maximum rate | 20% |
| Minimum credit | NZ$15 |
| Wagering on cashback | 1× |
Do not estimate cashback from deposits alone
A large wildz deposit does not automatically create VIP cashback. The published formula is broader than deposits minus withdrawals, so your apparent result may differ from the operator’s calculation. Check the relevant week, claimed bonuses and any expired rewards before assuming that an error occurred.
Check for verification or account restrictions
Verification can affect account access and payment handling. Wildz may request identity evidence, proof of address and payment ownership documents. Reviews are usually completed within 24 hours after receipt when the information is complete, although additional checks can take longer.
- Confirm that your registered name and contact details are current.
- Check whether a verification request appears under My Account.
- Upload clear files in PDF, PNG, JPG, GIF or BMP format.
- Keep each file within the published 6 MB size limit.
Wildz may also verify transactions when individual or cumulative activity exceeds NZ$2,000, although earlier checks are possible. This does not by itself prove that VIP status has been removed, but it can explain why benefits or withdrawals appear delayed.
Separate verification from payment timing
Withdrawal review and payment arrival are different stages. Wildz normally processes withdrawals within 24 hours, while the Terms allow up to three days to approve or reject one. After approval, arrival may take two to five business days depending on the method and provider.
Contact wildz support with a precise request
Use wildz support through live chat or support@wildz.com, both advertised as available around the clock. Ask whether your Loyalty+ invitation is inactive, under review or withdrawn, and request the applicable reason. Include your username, the date the benefit disappeared and the specific cashback period affected.
Do not confuse support for wildz live dealer games or wildz live casino navigation with VIP assistance. The same account may provide access to slots, table games and live products, but game availability does not confirm Loyalty+ membership.
- Record the last date on which VIP benefits were visible.
- Check My Account, My Rewards and account messages.
- Review the relevant cashback week and wagering conditions.
- Ask support for the decision and any steps needed for reconsideration.
Check the wider account and operator position
Make sure only one account exists in your name and that your wildz deposit and withdrawal methods belong to you. The Terms allow only one player account, while payment providers may apply their own charges. If the issue involves safer-gambling limits, time-outs or self-exclusion, those settings should be treated separately from VIP membership.
Wildz identifies Granturo Malta Limited as the contracting operator, company C107733, under Malta Gaming Authority licence MGA/B2C/1079/2025. For broader context on nz online gambling, use official New Zealand information rather than relying only on promotional claims.
Practical takeaway
Start by identifying whether Loyalty+ itself has changed, then review the cashback calculation, verification requests and account messages. Contact support with dates and specific figures instead of a general complaint. VIP status is invitation-based, so reinstatement is not guaranteed, but a clear record gives you the best chance of receiving a useful explanation.